Frequently Asked Questions
About Us
+ Do you have a retail store located in my state?
+ Do you have gemologists on staff?
Insurance and Long-Term Care
+ Do you clean or provide care for jewelry sold on your site?
+ What is covered by your 1 year warranty?
+ Do you provide insurance appraisals?
Orders and Ring Sizes
+ I saw a ring on your site, and I love it! Can I try it on?
+ Can I order through your website?
+ Can I custom design an engagement ring?
+ What if I need help placing an order?
+ What if I have a question about my order, want to change it, or need to cancel it?
+ I'd like to place an international order. Do I pay customs fees to Troy Vinson Jewelers or to Fedex?
+ What if I need to resize my ring?
+ What happens when my ring is resized?
+ What if my ring cannot be resized?
+ If I purchase an engagement ring and a loose diamond, do I have to pay extra to have the diamond set into the ring?
+ I have my own diamond but I'd like to purchase one of your settings. Can you set my diamond into a Troy Vinson Jewelers ring?
+ Are "Design your Own" rings considered special orders and do they also come with a money back guarantee?
Our Diamonds and Jewelry
+ What are GIA, AGS and IGI diamond certificates?
+ What are the "Four C's"?
+ What is "Cut"?
+ What does the term "eye clean" mean?
+ How can I make sure the diamonds I receive are actually the diamonds I ordered?
+ I found a diamond in your website that I like. Is it available?
+ What is the quality of the diamonds used in your jewelry?
+ Are any of your diamonds laser treated, clarity enhanced, color enhanced, or modified in any way?
+ Are any of the gemstones used in your jewelry heat treated?
+ Do the 18k white gold rings turn yellow over time?
+ What are conflict-free diamonds?
+ How often do you add diamonds to your inventory?
Lab-Created Diamonds:
+ Is a lab-created diamond better?
+ Where do lab-created diamonds come from?
+ Are they the same as earth-created diamonds? If not, how are they different?
+ Are lab-created diamonds or earth-created diamonds higher quality?
+ How is a lab-created diamond made?
+ Will I still receive an appraisal and/or a laboratory certificate?
+ Okay, so the untrained eye can not tell the difference between lab-created diamonds and earth-created diamonds. What about the trained eye?
+ Will the return policy be the same?
+ Can I get insurance on a lab-created diamond?
Payments
+ What types of payment do you accept?
+ Will I receive a discount if I pay by bank wire?
+ Will I be charged sales tax on my order?
+ Can I pay with two different credit cards?
+ What is the credit card security code?
+ Do you offer Financing?
Privacy and Security
+ Is shopping with James Allen secure?
+ Will my personal information be shared with third parties?
Return Policy
+ What is your return policy?
+ Do you have an upgrade policy?
Shipping
+ Where do you ship diamonds?
+ What is the cost of shipping?
+ I'd like to place an international order. Do I pay customs fees to James Allen or to Fedex?
+ Can I ship to an address that is different from my billing address?
+ Do you ship to military APO's?
+ How long after I order will my item be shipped?
+ Are you a "drop-shipper"?
+ What if I need an item sooner than the date listed on the website?
+ Are your shipments secure?
+ What if my jewelry gets lost during shipment?
